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Quality Management
- Implementing Quality Measurement & Management
From Return on Quality to customer surveys to precise measurement devices, this discipline is targeted for those organizations that must manage the integrity of their output. First produced for pharmaceuticals, this is program is now a standard in media industries.
- Statistical Process Control
How to measure, chart and interpret validity for everything your company produces. Seven tools for tracking performance, results and achievement. Reduced costs and decreased production time result. See the color charts, bar graphs, and scoreboards displayed from all areas of the company-tracking continuous improvement, and built by the people for the people. They measure it. They own it. They improve it.
- Process Improvement Analyses
Any industrial, operational or service process can be improved. We consult with key members of your organization to design improvements and then to track results.
"There is 20-25% inefficiency in even the best run production facilities in the world. At least one half of that is generally targetable to improve efficiencies, reduce waste, take time out of the system, improve quality, and build a better place to work."
- Value Engineering Department
Operations Systems Command, US Army
- Customer Service Survey Development & Implementation
Psychometric validity for convergence and divergence is fundamental to survey integrity. Through focus groups, pilot assessments and staged rollouts, we conduct surveys to accurately determine customer opinions and perspectives around your strategic objectives.
- Employee Climate Survey Design & Implementation
Through focus groups, pilot assessments and staged rollouts, we conduct surveys to accurately determine employee opinions and perspectives, and to assess the risk-tolerance and feedback orientation of your company. Ultimately, this is simply to measure if you are succeeding or falling behind your projections and goals.
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