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Project Management
From A to Z training in project management. Forming and developing the project
team, change orders, reporting, cost controls, flow charting of
critical-to-success areas, GANTT charting of project deadlines, PERT
diagramming, defining scope and resisting scope creep and crashing the critical
path are a few of the many skills transferred in this enriched, hands-on
training and consultation. Speed things up. Reduce the costs. Conducted with
your staff. Certifies your project managers can really manage a project from
thousands of dollars to hundreds of millions of dollars. One to three days
depending on desired outcomes.
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Change Management for High-Impact Projects
"Change management is the art and science of leading an organization and its
people through the predictable transitions from one stage of development to
another." How do you communicate to employees and others across the life of a
high-impact project? With proven skills and techniques, we lead your
communication strategy to lead you to success. Maneuvering through the change
cycle, handling personal and personnel transitions, overcoming change
reluctance and building buy-in for change initiatives are a few of the many
learning outcomes of this training and/or consultation. The psychology of
change post 9/11 is pragmatically concretized in clear steps and strategies
through this intensive workshop. One to three days.
"In times of change, learners inherit the earth, while the learned find
themselves beautifully equipped to deal with a world that no longer exists."
-Eric Hoffer
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Team Coaching Clinics for Managers
What does a coach do differently than traditional management? How does a coach
lead teams rather than individuals? How do true coaches effect performance
management, including performance appraisals, 360's, reverse performance
appraisals, alignment strategies and scorecards? From goal setting to
frequenting the feedback loop, this is practical case-based learning, small
group discussions, and interactive detail. A must for any 21st century manager
or executive, and required if Ankarlo is leading a teaming transformation for a
client. Two days.
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Giving Extraordinary Customer Service
It's been 20 years since Tom Peters' seminal In Search of Excellence
, and many organizations still don't get it. They lose customers, funding and
government contracts because they botch the basics. Leaders often feel helpless
to effect lasting improvement. But the answer abides in tweaking or
reengineering organizational Systems and Structures, while working with the
service providers to train measurable human skills. The motivational and
skills-based training aspect covers the gambit with high-energy, vivid
participation, hardcore examples and take-away practicals. From "Who is the
customer?" to "The Six Dimensions of Adding Value," to handling angry customers
to telephone, counter and e-mail skills. From one hour keynote to two days deep
training. Any size audience, including IT and other techies. Fun, helpful,
confidence building. We conduct four and five diamond excellence training for
the best in the world in hospitality and this is the piece for front-liners and
their supervisors or team leaders.
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Facilitation Skills
Particularly for nonprofits, we are frequently requested for planning retreats,
strategic planning sessions and organizational events. We facilitate meetings
through to desired outcomes and successful implementation, despite the
political overtures prevalent in any governing body. Our first multinational
recorded training tape series was "Managing Today's Nonprofit." We teach these
skills to your staff and in-house facilitators as well. From setting the agenda
to follow-up meeting notes, from using recorders and timekeepers to leveling
any group, these skills are timeless. Any period of time, any size audience.
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Handling Employees With Bad Attitudes
This program takes a look at what causes negative attitudes to surface, how to
deal with negative employees strategically and how to inoculate yourself
against people with bad attitudes.
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How to Conduct Effective Meetings
For high performance teams or any group desiring effectiveness and efficiency.
Rules of the road, team contracts, agendas, meeting notes, involving other
departments, celebrating, passing the baton, regaining control and more. Any
period of time, any size audience. A must for any type of project team or work
team.
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